Homi99 takes your privacy seriously. This document transparently explains how we collect, use, store, and protect your personal data while you use our platform. Keeping your information secure is our primary responsibility.
Important Note: This Privacy Policy describes homi99's data handling practices and your rights as a platform user. By registering for or using the homi99 platform, you agree to the collection and use of your information as described in this document.
Homi99 ("we", "Platform", or "homi99") is an online wagering platform operating for players in Malaysia. We understand that your trust is our most valuable asset, and protecting your personal data is the foundation of that trust.
This Privacy Policy was established to comply with responsible data protection principles and to ensure every homi99 member fully understands how their information is handled. We never sell your personal data to third parties for marketing purposes without your consent.
This document applies to all information collected through the homi99 website, mobile platform, and all communication channels related to our services. If you have any questions about how we handle your data, our team is available to assist you at any time.
Homi99 collects the information necessary to provide a safe, regulated, and high-quality service to all members. The types of information we collect are as follows:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, identification card number | Identity verification (KYC) & legal compliance |
| Contact Data | Email address, phone number, residential address | Account communications, transaction notifications |
| Financial Data | Bank account details, e-wallet, transaction records | Deposit processing, withdrawals & anti-fraud |
| Technical Data | IP address, browser type, operating system, device | Account security & platform improvements |
| Behavioural Data | Game history, wagering preferences, usage patterns | Experience personalisation & responsible wagering |
| Communication Data | Support chat records, emails sent | Service improvement & complaint resolution |
We only collect information that is genuinely necessary for the stated purpose. This "data minimisation" principle means we do not request irrelevant or excessive information from our members.
Every piece of data we collect has a clear and legitimate purpose. homi99 uses your information for the following purposes:
Our Commitment: homi99 will not process your personal data for any purposes not stated in this Privacy Policy without first obtaining your explicit consent.
Homi99 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. However, there are certain situations where we need to share your information with other parties to keep the platform running properly:
All third parties that receive data from homi99 are required to comply with data protection standards at least equivalent to our own, and are only permitted to use such data for purposes agreed upon in writing.
Homi99 implements comprehensive technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Key protective measures we employ include:
Your personal data is retained for the duration your account is active and for the required period following account closure to meet relevant legal and regulatory obligations, which typically does not exceed seven (7) years.
Shared Security: While we implement best-in-class security measures, no system can be guaranteed 100% secure. You also play an important role by using a strong password and never sharing your login credentials with anyone.
Homi99 uses cookies and similar tracking technologies to enhance your experience on the platform and ensure essential functions run smoothly. The following are the types of cookies we use:
You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality and user experience of the homi99 platform.
As a homi99 member and data subject, you have certain rights regarding the personal data we hold about you. homi99 respects and facilitates the exercise of these rights:
You have the right to request a copy of all personal data we hold about you. We will provide this information within a reasonable timeframe after your request is received and your identity is verified.
If any personal data we hold about you is inaccurate or outdated, you have the right to request immediate correction. You can update most information directly through your account settings.
You may request the deletion of your personal data under certain circumstances — for example, when the data is no longer needed for the purpose it was originally collected. However, some data may need to be retained to fulfil legal obligations.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. Once your objection is received, we will immediately cease processing for that purpose.
You have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format, and to transmit that data to another data controller if required.
To exercise any of the above rights, please contact the homi99 customer support team via live chat or email. We will process your request within thirty (30) business days and may require identity verification before the request is fulfilled.
The homi99 platform is exclusively for individuals aged 18 and above. We do not intentionally collect or process any personal data from minors.
If we discover that personal data of a minor has been collected without proper age verification, we will take immediate action to delete that data and close the associated account. Parents or guardians who suspect that a child under their care has registered an account on homi99 are encouraged to contact us immediately.
Homi99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. Whenever an amendment is made, the "Last Updated" date at the top of this document will be revised.
For significant changes to how we handle your personal data, we will make every effort to provide clear notice to members via their registered email or in-platform notifications before the changes take effect. Continued use of the homi99 platform after such changes are published will be considered your acceptance of the revised policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how homi99 handles your personal data, please contact us through the following channels:
Privacy Email: [email protected]
Live Chat Support: Available 24/7 on the homi99 platform
Typical Response Time: Within 2 business days for privacy-related complaints
For general inquiries about your account and the platform, you may also refer to the Frequently Asked Questions (FAQ) us, which addresses many common questions about security and data handling at homi99.
All data transmitted between your device and homi99's servers is protected by 256-bit SSL encryption — the same security standard used by major banking institutions worldwide. No third party can intercept or read your information while in transit.
Homi99's Know Your Customer (KYC) process ensures that only verified individuals can access accounts and carry out transactions. This protects you from the risk of your account being misused by unauthorised parties without your knowledge.
Your financial data is stored separately from usage and communication data within the homi99 database system. This segregated approach ensures that in the event of any security incident, data exposure is effectively minimised.
Only specific homi99 staff with a legitimate operational need are granted access to member personal data. All such access is strictly logged and monitored. No staff member is able to view your password or full payment details.
Homi99's security monitoring system operates 24 hours a day, 7 days a week to detect any unusual activity or unauthorised access attempts. All threats are identified and addressed in real time before they can affect your account.
Your data is automatically backed up to multiple secure, geographically distributed server locations. Our disaster recovery system ensures your data will not be lost even in the event of a serious technical disruption, and the platform can be restored within a short timeframe.
Privacy & Responsible Wagering Go Hand in Hand: homi99 uses your gaming behavior data solely for security purposes and to help you play responsibly. For more information, visit the Responsible Gaming us.
Your privacy and security are our top priority. Register a homi99 account today and enjoy a safe, transparent, and responsible online wagering experience with a platform you can trust.